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How to close an item as Not Sold (or with No Winner)

Last Updated: Aug 23, 2017 07:21AM EST
If the item is listed under Close Out > Award Items:
  1. Click on the "Payment & Email Details" or "Select Winner" link for that item.
  2. Choose No Winner from the Type of Winner drop down menu.
  3. Click the blue Award button.
    • Please note: Once you award a Not Sold item, a Reassign button will appear. This button simply allows you to reopen the item if you need to re-award this item to a bidder.

If the item is listed under Close Out > Process Payments:
  1. Use the search field to find the winner.
  2. Next to the winner's name, click on the View Purchases link.
    • To reopen an individual item, click on the Reopen button next to the item.
    • To reopen the entire purchase, click on the Reopen All button next to the total at the bottom of the winner's purchase
  3. The item(s) will be returned to Close Out >  Award Items. Follow the instructions at the top of this page.

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