- Click on the "Payment & Email details" or "Select Winner" link for that item
- Choose No Winner from the Type of Winner drop down menu
- Click Close.
- Please note: Once you close a Not Sold item, a Reassign button will appear. This button simply allows you to reopen the item so that you can award it to a winning bidder.
If the item has already been awarded and on the Process Payments page, you'll first need to reopen the purchase under Close Out > Process Payments and follow these steps:
- Use the search field to find the winner .
- Next to the winner's name, click on the View Purchases link.
- To reopen an individual item, click on the Reopen button next to the item
- To reopen the entire purchase, click on Reopen All next to the total at the bottom of the winner's purchase
- The item will be placed in the Award Items area to be updated.