Support Center

How to Change Payment Type to Cash or Check

Last Updated: Aug 23, 2017 08:35AM EST

If a bidder/purchaser is paying you with check, cash or a new credit card, you can edit their payment type to prevent their default credit card from being charged.

For Items: Go to Close Out > Award Items
 

  1. Navigate to the item
  2. Click on the Payment and Email Details link
  3. From the Select Payment drop down choose the appropriate option.  Note: For easy selection, when switching credit cards we recommend getting the last 4 digits of the card the bidder would like to use first
  4. Click the Award button


For Ticket Orders and Cash Donations: Go to Close Out > Ticket Orders or Close Out > Donations
 

  1. Navigate to the appropriate person
  2. Click on the Payment and Comments link
  3. From the Select Payment Method drop down choose the appropriate option.  Note: For easy selection, when switching credit cards we recommend getting the last 4 digits of the card the bidder would like to use first
  4. Click the Confirm button

For Failed credit card transactions, please see this Help article.

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